What is the expected turnaround time?
For all proofreading and editing, work will be completed within three business days from receipt of payment, unless otherwise agreed. For thesis-length work, full-scale writing tasks and other services, turnaround time may vary, as agreed in advance.
Is rush work possible?
Yes, work can be completed on an urgent basis in one or two days upon agreement, with a 30% surcharge.
How can payment be made?
Payment is possible via direct bank transfer (account details available on request), or to our PayPal account, including by major credit or debit card. Your payment is kindly requested in advance of any work, however, for large (e.g. thesis-length) editing and writing tasks, or for ongoing training and other services, payments may be made in instalments on an agreed basis.
For proofreading and editing work, the price will be calculated based on the word count of your document(s). So please do not submit payment until you have received confirmation of our availability for any particular job via return email, including an invoice with exact price for the work.
In what format can work be submitted?
Files in Microsoft Office-compatible formats are most easily accepted (.doc, .docx, .ppt, .pptx and so on). Other formats may be accepted with prior agreement. All editing is done with Comments and Track Changes turned on. Finished documents are returned to you as new files, with the word “Edited” appended to the original file name.
Is work guaranteed?
Yes, in the unlikely event that you are not satisfied with our results, we will continue to work with you until you are completely satisfied, or return your payment as suitable. Our detailed policy regarding refunds is available on request.
How can I submit work or learn more about your other services?
Please contact us by email and we are happy to answer all inquiries and develop a solution for all your language needs.